Customer experience may vary.
“YOU had one job.”
That was the cry from McDonald’s customers in the US, who took to social media after purchasing the fast food chain’s much-hyped Mozzarella Cheese Sticks — only to find they had forgotten the cheese.
Here are just a few examples, courtesy of Consumerist:
@McDonalds went thru the drive thru ordered 2 boxes of mozzarella sticks. Where's the cheese? Pls look into this.
— ROBERT (@LTRobLiberato) January 28, 2016
When you decide to try the @McDonalds mozzarella sticks but there's no cheese in them??? http://pic.twitter.com/UdYClSEhml
— Marimar Herrera (@funkymarimar) January 19, 2016
My girl got mozzarella sticks from McDonald's and they gave her them with no cheese 😂😂😂😂 @McDonalds y'all slacking http://pic.twitter.com/0JD6njZeQr
— Twan (@AntoineFulton) January 17, 2016
@McDonalds is this what the mozzarella sticks are supposed to look like?. There's nothing in there http://pic.twitter.com/g1uchnZJTF
— Jo-Anna Perez (@Turtlejars) January 27, 2016
@McDonalds what is this lol no cheese in my mozzarella sticks http://pic.twitter.com/y4tQw4Fxfv
— Jonathan Lee Dai (@JoeNaeThin) January 27, 2016
Where's the cheese?😳 @McDonalds maybe stick to burgers & fries. New mozzarella sticks were a let down. #disappointed http://pic.twitter.com/0Pc9VL2lUy
— Abbie Burke (@AbbieBurke21) January 20, 2016
After initially playing down the debacle, McDonald’s was forced to apologise as customers posted a deluge of photos of the hollowed out sticks.
“We are aware of a low volume of guest concerns about our Mozzarella Cheese Sticks,” a spokeswoman told the Chicago Tribune.
“In these instances, we believe the cheese melted out during the baking process in our kitchens and shouldn’t have been served. We apologise to any customers who may have been affected. We are working to fix this in our restaurants.”
McDonald’s introduced the cheesy treats to its menu late last year as part of the fast food giant’s turnaround plan, along with lobster rolls, chorizo breakfast bowls and made-to-order salads.
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