Kellie Martin with her Samsung washing machine / Picture: Tim Marsden
SAMSUNG washing machines outside the recall that has already affected 144,000 households are melting and spinning “to death”.
The Daily Telegraph can reveal the $210 billion Korean manufacturer, which has been refunding, replacing or repairing six models that pose a fire risk, is now investigating safety concerns raised by owners of up to six other models.
Choice has received four complaints of melting in two models that have not been recalled and one of uncontrolled spinning. A Facebook group of concerned customers has fielded complaints about six models that have not been recalled, including nine reports of melting in three models, as well as a separate instance of uncontrolled spinning.
Kellie Martin’s wrecked Samsung washing machine / Picture: Tim MarsdenSource:News Corp Australia
That machine belonged to Kellie Martin, of Newport, northeast of Brisbane. During a low-spin cycle on Saturday, January 2, the “whole top just exploded and came off”, Ms Martin said.
“It spun itself to death. I’d hate to think what might have happened if my husband had not switched the machine off. There could have been a fire,” she said.
The machine was a 9kg top-loader, model number WA406DJHDWR.
Through its public relations agency, Samsung said: “We were deeply concerned to hear about an incident in Newport. This machine is not subject to Samsung’s (ongoing) voluntary recall of six top-loader washing machines initiated in 2013 and we are investigating the matter. As this machine is yet to be examined by Samsung’s technicians, we cannot speculate on the cause of the incident.”
In October, Victorian customer Fiona, who did not want to give her surname, discovered the rim of her 8.5kg top-loader, model number WA85J6750SW, had melted.
The machine was a replacement provided by Samsung for a recalled washer that was taken away after it started smoking — despite having undergone an authorised repair.
Samsung sent Fiona a third machine. But it was damaged. She refused it, sought a refund and recently bought a Simpson.
Kellie Martin with her wrecked Samsung washer which 'spun itself to death. Picture: Tim MarsdenSource:News Corp Australia
“I won’t buy anything Samsung anymore,” Fiona said.
Samsung said it was “investigating a small number of customers who have reported concern with their washing machines”.
It would not say which models were under scrutiny.
“Investigations to date have concluded these units do not pose a risk to customer safety,” Samsung’s PR agency said.
Choice’s Erin Turner said: “It is alarming to hear that consumers with Samsung washing machines not subject to the recall are having troubles.”
NSW Fair Trading, which is overseeing the Samsung recall, is not investigating the other models. That was Samsung’s responsibility. About 45,000 recalled Samsung washing machines are yet to be located.
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